In 2013, Penny Lane first achieved The Joint Commission’s Gold Seal of Approval® for the Behavioral Health Care and Human Services Accreditation Program by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.
As of February 2022, Penny Lane successfully continued this tradition and was again awarded the Gold Seal of Approval.
Penny Lane Centers underwent a rigorous, unannounced review on December 14th -December 17th, 2021. During the visit, a team of Joint Commission reviewers evaluated compliance with the Behavioral Health Care and Human Services Accreditation Program’s 267 standards spanning several areas including care, treatment and services, emergency management, environment of care, infection prevention and control, leadership, medication management, life safety, national patient safety goals, and rights and responsibilities of the individual.
The Joint Commission’s standards are developed in consultation with health care experts and providers, measurement experts and patients. They are informed by scientific literature and expert consensus to help health care organizations measure, assess, and improve performance. The surveyors also conducted onsite observations and interviews.
“As a private accreditor, The Joint Commission surveys health care organizations to protect the public by identifying deficiencies in care and working with those organizations to correct them as quickly and sustainably as possible,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend Penny Lane Centers for its continuous quality improvement efforts in patient safety and quality of care.”
The reviewers were VERY impressed with the passion of our staff, the dedication and compassion we have shown to our clients, and the progress our clients & families have made during their time at Penny Lane.
“So now we take what we have learned during [the review] and we use it because it makes us better and stronger...we will embrace learning and we will evolve and move forward.” -Wendy Carpenter, CEO
For more information, please visit The Joint Commission website.